Проблема

При подключении пользователя к Desktop X и WorksPad X происходит сбой.

Диагностика

  • Проверить на сервере WorksPad при подключении пользователя к Desktop X и WorksPad X/WPXManager наличие ошибок вида:
    Ошибка функционального сервиса 
    5001: Ошибка функционального сервиса.
GSSAPI operation failed with error - Unspecified GSS failure. Minor code may provide more information (Crypto routine failure).
Детали:
XEMW.Common.Exceptions.EMWCommonException: GSSAPI operation failed with error - Unspecified GSS failure. Minor code may provide more information (Crypto routine failure).
---> System.ComponentModel.Win32Exception (0x80090020): GSSAPI operation failed with error - Unspecified GSS failure. Minor code may provide more information (Crypto routine failure).
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
— End of stack trace from previous location —
at Microsoft.Exchange.WebServices.Data.EwsHttpWebRequest.Microsoft.Exchange.WebServices.Data.IEwsHttpWebRequest.GetResponse()
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.GetEwsHttpWebResponse(IEwsHttpWebRequest request)
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ValidateAndEmitRequest()
at Microsoft.Exchange.WebServices.Data.SimpleServiceRequestBase.InternalExecuteAsync()
at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.ExecuteAsync()
at Microsoft.Exchange.WebServices.Data.ExchangeService.SyncFolderItems(FolderId syncFolderId, PropertySet propertySet, IEnumerable`1 ignoredItemIds, Int32 maxChangesReturned, Int32 numberOfDays, SyncFolderItemsScope syncScope, String syncState)
at XEMW.MailService.Exchange.MailActions.Messages(RequestData data)
— End of inner exception stack trace —
at XEMW.MailService.Exchange.MailHelper.HandleException(Exception exception)
at XEMW.MailService.Exchange.MailActions.Messages(RequestData data)
at XEMW.MailAdapter.InvokeHelper.InvokeMethodAsync(IAdditionalCredentialOAuthTokenProvider oAuthTokenProvider, RequestData requestData, Stream fileStream)
at XEMW.MailService.MailBusinessLogic.HandleRequestAsync(RequestData data)
at WorksPadGatewayService.Controllers.RootController._HandleOperationsAsync(RequestData data, Stream requestStream, Nullable`1 dataDecryptedBySessionKey2, LicenseSummaryInfo license, CancellationToken cancellationToken)
at WorksPadGatewayService.Controllers.RootController.Index(CancellationToken cancellationToken)
  • Определить версии ОС Astra Linux Special Edition и пакетов gss-ntlmssp и libssl:
    sudo apt policy gss-ntlmssp openssl libssl1.1
cat /etc/astra/build_version
    Пример вывода команд:
    • Версии пакетов gss-ntlmssp и libssl
      sudo apt policy gss-ntlmssp openssl libssl1.1
gss-ntlmssp:
Установлен: 1.2.0-1+b4
Кандидат: 1.2.0-1+b4
Таблица версий:
*** 1.2.0-1+b4 900
900 https://download.astralinux.ru/astra/stable/1.8_x86-64/repository-extended 1.8_x86-64/main amd64 Packages
100 /var/lib/dpkg/status
openssl:
Установлен: 3.4.0-2-astra6
Кандидат: 3.4.0-2-astra6
Таблица версий:
*** 3.4.0-2-astra6 900
900 https://download.astralinux.ru/astra/stable/1.8_x86-64/repository-main 1.8_x86-64/main amd64 Packages
100 /var/lib/dpkg/status
    • Версия ОС
      cat /etc/astra/build_version
1.8.2.7

Возможная причина: Некорректная версионность пакетов gss-ntlmssp и libssl1.1. Перейти к решению.

Возможные причины